Iris Chatbot enables a patient to schedule doctor’s appointment and order medication refills from within Facebook Messenger or iMessage (both apps enforce end-to-end encryption on all messages and as such are HIPAA compliant).
People are much more engaged with popular messaging apps like Facebook Messenger and iMessage compared to email or using a separate mobile app specific to a hospital or pharmacy. We believe patients are much more engaged with their care provider if they can perform basic administrative tasks (scheduling, ordering medications, or viewing lab results) from within their mobile messaging apps that they already use heavily every day.
Iris has the “smarts” to converse with a patient to get all the pertinent details to schedule an appointment or order medication refills, and on the backend, it makes use of FHIR based API calls to interact with the EHR to schedule the appointment or request medication refill.
We have developed a prototype that interacts with the EHR using its FHIR interface. Contact us at firstname.lastname@example.org if you are interested to make this work for your patients.
Scenario 1 – Fast and Furious
Won’t it be cool if you can schedule your doctor’s appointment by sending just 3 chat messages using normal conversation language? Here’s how it’d roll:
|Step 1 – tell your bot you want to see your doctor||Step 2 – pick a time||Step 3 – all done!|
Scenario 2 – Create a more “App-like” experience within Facebook Messenger (or iMessage)
|1 – Start the conversation with your bot
||2- Choose option to “Schedule appointment”||3- Who do you want to see, and how?|
|4- Confirm contact number||5 – Select appointment time||6 – Pick a time slot that works for you|
|7 – Confirm appointment – all done!|
Scenario 3 – Order Medication Refill
You can go through a similar flow to order medications:
|1 – First – fire up your bot
||2 – Tell it you want to refill meds||3- Specify the specific med from your current medication list and quantity|
|4 – where to deliver?||5 – how to deliver?||6 – verify address|
|7 – save new address for future reference||8 – how do you want to pay?||9 – verify credit card pin|
|10 – review order||11 – confirm||12 – All done!|
Let us know if you are interested to make this work for your patients. email@example.com