Iris Chatbot enables a patient to schedule doctor’s appointment and order medication refills from your favorite messaging app like Facebook Messenger or iMessage (both apps enforce end-to-end encryption on all messages and as such are HIPAA compliant).
People use messaging apps like Facebook Messenger and iMessage on a daily (constant?) basis, much, much more compared to email or using a separate mobile app (or patient portal) specific to a hospital or pharmacy. We believe patients are much more engaged with their care provider if they can perform basic administrative tasks (scheduling, ordering medications, or viewing lab results) from within their mobile messaging apps that they already use heavily every day.
Iris has the “smarts” to converse with a patient to get all their pertinent details to schedule an appointment or order medication refills, and on the backend, it makes use of FHIR API calls to interact with the EHR to schedule the appointment or request medication refill.
Working with our development partners Leapfrog Technology and Expresiv Studios, we have developed a prototype implementation of Iris, and we are looking for beta customers/partners. Contact us at email@example.com if you are interested to make this work for your patients.
Scenario 1 – Fast and Furious
Wouldn’t it be cool if you can schedule your doctor’s appointment by sending just 3 chat messages? Here’s how it’d roll:
Scenario 2 – Create a more “App-like” experience within Facebook Messenger (or iMessage)
Scenario 3 – Order Medication Refill
You can go through a similar flow to order medications:
Let us know if you are interested to make this work for your patients. firstname.lastname@example.org